Frequently Asked Questions
Everything you need to know about shopping with MATTAR.
How do I determine the right size for me?
Each product page includes a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are free of charge, while returns for a refund may incur a small processing fee.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
Do you ship internationally?
Yes, MATTAR ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How should I care for my MATTAR garments?
To ensure longevity, we recommend following the care instructions on the internal label. Generally, we advise washing on a cold, gentle cycle and laying flat to dry.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.